My Order
Where is My Order?
You can access your order status and history by signing in and viewing in your account.
Want to see where your order is at? Visit our Track My Order page to find live updates.
Order Processing
Most orders are dispatched within 1-2 business days (processing time does not include weekend days).
Orders are dispatched on business days only (Monday through Friday, excluding public holidays).
We are currently unable to accept orders that are billed or shipped to destinations outside New Zealand.
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
Once an order has been submitted, we cannot change or add to an online order once payment has been received. If you would like to cancel your order please call us as soon as possible on 0 800 352 600, Monday to Friday, 9AM - 5PM AEST. We will do our best to accommodate your request. Once cancelled, you may order again with the correct details.
Order Cancellations
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 0800 352 600. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.
If your order is cancelled, you will receive an email to explain the reason for the cancellation. You will not be billed for any cancelled items.
If you are interested in placing a new order or if you have questions about a cancelled order, please contact Clinique Online Customer Service at 0800 352 600.
If we believe an order has been placed fraudulently, the order will be cancelled and no notification will be sent.